Frequently Asked Questions
I have Home & Contents Insurance, why would I need your cover?
Most home & contents policies will only cover you for a loss within your home and have limits on the value of the items covered. For example, you might only be covered for $1,000 limit per item and a $4,000 total claim limit.
Can I use my jeweller to replace my jewellery when I have a claim?
What happens if the value of my jewellery has increased when I make a claim. Am I covered?
Can I insure my jewellery collection?
Is there any restriction on the value of the items I can insure?
If my diamond is damaged can I make a claim?
How much is the excess?
Is my information secure?
Your information and jewellery records are stored on a secure server located at Macquarie Telecom, Australia’s leading secure data storage and server location centre.
The Jewelsure system online system is encrypted to the highest standard. In addition to this, the server information is also encrypted for added security
The Jewelsure system allows you to set you own unique password. This provides 24 hour access to your information.
The only persons who can see you information are you, your insurer and the service administration.